Key Features
Sales Quality Group uses the Prophet survey system produced by Archon Development. This system is a user-friendly way to collect, analyze and report mystery shop and customer survey results. Clients' study results are available in real-time at a customized web link
(e.g. www.yourcompany.com/survey).
Mystery Shop and Customer Survey Integration
All client data, regardless of source, is housed and managed in our data system. The client will be able to compare and correlate data together in various ways, such as comparing customer feedback surveys with mystery shopping results.
Dashboard and Executive Summaries
The system allows users to customize exactly what one sees at log-in. The dashboard allows a user to get a snapshot of their project in a matter of seconds without having to navigate through vast amounts of data. Dashboards can include report pages or drill-down-style graphs, and can also be customized so that users can quickly see the data that interests them.
Statistical Reports
Reports feature summarizes a wide range of data on virtually any criteria, providing totals, counts or averages.
Graphing
Users can create graphs on-the-fly of any report data. Graphs are printable and can be placed into popular applications such as Excel, PowerPoint, Word, etc.
Real-time Data Views and Queries
The views feature allows powerful drill-down capabilities in real-time. Views can be easily customized and configured to group, sort, and categorize data based on project needs. Queries can find data matching any criteria chosen.
Email Triggers
Automatic emails can be sent to relevant personnel and can be restricted to appropriate management. Emails can include PDFs and/or web links to data.
On-Demand and Automated Data Exports
Any information in can be sent via e-mail to anyone with one click. Exports can be scheduled to run automatically and to send data in virtually any format - PDF, Excel, XML, Text-delimited and more.
For additional information and a demonstration of the Prophet Survey System (password required), please contact Sales Quality Group at 480-967-7500, or email Jim Rensel or Bill Gutkowski.
